Shipping & Returns

Shipping
All shipping prices are per order not per item or by weight, so no matter how big your order you pay one price. The following tables give the current pricing, and expected delivery times.
United Kingdom
Free Shipping over £25.00
2nd Class Postage - 3 to 7 days99p
(£1.50 fee added for orders less than £10.00, £2.50 fee added for orders less than £5.00)
1st Class Postage - 1 to 3 days£2.99
(£0.50 fee added for orders less than £10.00, £1.00 fee added for orders less than £5.00)
1st Class Signed For - 1 to 3 days with insurance£5.99
Courier (DPD, UPS, UK Mail, Special Delivery, etc.) - 1 to 2 days guaranteed* with insurance£7.00

Europe
Upto 1Kg, over 1Kg a surchange will apply
Surface Mail - 5 to 14 days£2.49
Air Mail - 1 to 5 days£3.99
Courier£29.99

Rest of the world
Upto 1Kg, over 1Kg a surcharge will apply
Surface Mail - 1 to 12 weeks£3.99
Air Mail - 1 to 14 days£5.99
Courier£40.00

International orders over 1kg will attract a postage uplift which is shown on the checkout page.

Depending of day of shipment Courier Deliveries to these postcodes may take an extra day AB37, AB38, AB44, AB45, AB53 -> AB56, CA18 -> CA27, H51 -> H59, IM, IV14 -> IV28, IV30 -> IV32, IV36, IV40 -> IV56, IV7, IV9 -> IV12, KA27, KA28, KW, LA15 -> LA23, PA20 -> PA38, PA41 -> PA49, PA60 -> PA78, PA80 -> PA88, PH17 -> PH26, PH30 -> PH44, PH49 -> PH50, TR21 -> TR25, ZE

As a general rule we dispatch orders Sunday to Friday. Friday orders may be delayed for Sunday dispatch depending on the time the order is received and payment status. If you wish to check a likely dispatch time and hence delivery time then please call on our normal number. You will receive an email from us when the order is placed, and again when it is dispatched (if you do not receive these emails then please check your internet filter settings and spam folders). If you need an order by a definite day then please consider Courier service as Royal Mail delivery options are not guaranteed (this is a Royal Mail issue). Any order which is lost by Royal Mail cannot be deemed lost until the full Royal Mail wait time has expired. Once this has occurred we will arrange for replacement and insurance claims. All orders are dispatched to the address given at time of ordering. It is the responsibility of the customer to recover any order which are sent to an incorrect address supplied. At our discretion we may upgrade the postage method on orders (for free) when an order is high value, or contains end of line. You will be informed of any upgrades on your dispatch email.

Returns
Please make your selections carefully. Since much of the value of a puzzle lies in its secret, we are unable to offer ANY refunds on products once they have been opened, unless they are faulty or damaged. In line with current legislation we do allow a "cooling off" period where you may cancel your order without giving a reason, providing we are notified of the cancellation via email within seven working days of receipt of order AND the item reaches us in its original, unopened condition. We are unable however to refund any postage & packing costs for cancelled orders. We will also refund the cost of any item damaged in transit or found to be faulty, together with postage and packing costs, providing this is returned to us via Royal Mail within seven days of receipt of order. Should you have any product which needs to be returned, you must first email us quoting your order reference and a brief explanation of the problem. You will then be given details on how to return goods. Please email [email protected] with the details.
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PuzzleMeThis is a trading name of Communicate & Control Ltd, Reg E&W 4801636, VAT GB880854002, 3 St Leonards Rd West, FY8 2PF.